CalMed
CalMed

"CalMad" is a smart appointment management system for medical clinics, designed to streamline the healthcare service experience and improve the connection between patients and medical staff.

"CalMad" is a smart appointment management system for medical clinics, designed to streamline the healthcare service experience and improve the connection between patients and
medical staff.

Team

Myself

Tools

Figma, Illustrator

Year

2024

Background

In modern healthcare, efficient appointment management has become a critical and essential tool for improving service in clinics and medical centers. The system was developed in response to the growing need for a solution that enables better appointment scheduling, waiting time management, and improvement of both patient and doctors experience.

Background

In modern healthcare, efficient appointment management has become a critical and essential tool for improving service in clinics and medical centers. The system was developed in response to the growing need for a solution that enables better appointment scheduling, waiting time management, and improvement of both patient and
doctors experience.

The Challenge

Developing an intuitive system that provides a comprehensive solution for appointment management while dealing with healthcare system complexity, multiple users with diverse needs, and requirements for high accuracy and reliability.

Key Findings

Users pain points

Overload in medical secretaries' work due to manual appointment management

Long waiting times and frequent delays in clinics

Difficulty in efficient management of the doctors time resources

Lack of efficient communication between patients and medical staff

Absence of tracking and control over appointment cancellations and alerts

Vision / Product Purpose

To create an efficient and accessible healthcare service experience while improving the connection between patients and medical staff. The system aims to make the appointment management process smarter, more automated, and personally tailored to each user's needs.

Vision / Product Purpose

To create an efficient and accessible healthcare service experience while improving the connection between patients and medical staff. The system aims to make the appointment management process smarter, more automated, and personally tailored to each user's needs.

Liat Cohen

Medical secretary at a dental clinic

"Streamlining processes is important to me in order to simplify life"
"Streamlining processes is important to me in order to simplify life"

Age: 45

Education: Bachelor's in Business

Tech Proficiency: Moderate

Gender: Female

Goal

Quality care satisfaction

Reducing delays/overcrowding

Enhanced client services

Frustrations

Excess paperwork and logistics

Secretaries risk burnout

Poor appointment management

Mapping processes

After getting to know my users well enough, I moved on and build a short information architecture to the app focusing on:

Reminders for upcoming appointments

Wireframing

Next, I began translating the key features into user flows, starting with quick sketches to visualize interactions. Once the wireframes felt intuitive, I moved into Figma to bring the experience to life with more refined layouts.

High-fidelity mock-ups were created to validate functionality before moving to detailed UI design.

High-fidelity mock-ups were created to validate functionality before moving to detailed UI design.

UI Design

The UI design process focused on key features of the app, ensuring a cohesive and user-friendly interface.

Intuitive Interface

The secretaries can filter the patient schedule by specific doctor, view the status of each appointment, and call patients quickly and easily.

Quick Actions

Unlike existing systems today, the secretary can easily communicate with the doctor, precisely understand their requirements and status. Additionally, she can quickly and easily initiate the appointment scheduling process for patients.

Quick Actions

Unlike existing systems today, the secretary can easily communicate with the doctor, precisely understand their requirements and status. Additionally, she can quickly and easily initiate the appointment scheduling process for patients.

Key Feature 01

Automatic Appointment Reminders

Automatic Appointment
Reminders

A smart reminder system personally adapted to each patient's communication preferences. The system sends automatic reminders through various channels (SMS, email, Call) and enables appointment confirmation or cancellation with a single click.

Faster Then ever

The system automatically categorizes appointment types and sends reminders through each client's preferred communication methods within seconds.

Key Feature 02

Data Analysis and Prediction

Data Analysis and
Prediction

While the automated reminders are being sent, the medical secretary can carry on with her daily routine. If a response is received, whether positive or negative, the system will notify her via a pop-up, and the data will be updated and adjusted accordingly.

An advanced analytical system that analyzes patient behavior patterns and waiting times, providing insights for improving clinic efficiency. The system identifies trends, predicts expected congestion, and suggests preventive adjustments to the schedule.

Up-to-date Data

The system updates statuses and data in real-time, providing relevant graphs and statistics to the user.

Smooth Pop-ups

The system's pop-ups are pleasant and seamlessly integrated, ensuring they don't disturb or distract users.

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